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Deloitte Center for Health Solutions has released its findings from a 2009 survey of health care consumers. It concluded that consumers want better performance from their health care system, and they think the current one is wasteful, inefficient, complex and expensive. Deloitte found that they are frustrated that the tools useful to them in making decisions about their health are not readily available. It also concluded that consumerism in health care is far from a fad, and should be a central component in the needed changes to the system.

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